Privacy Policy

This Privacy Policy explains how casinonic, operating at casinonicz.com, processes and protects personal information of players and website visitors, in accordance with Australian privacy laws and industry best practices. The Policy applies to all users of casinonicz.com and is effective as of 1 January 2025.

Who We Are

OBSERVE: Casinonic is operated by a registered entity with valid gaming licensure, transparency, and defined points of contact.
EXPAND: Ensures user trust by clear corporate disclosure and accessible data protection contacts.
REFLECT: Presents the organisation's full identity and communication channels as required by law.

Legal Operator: Casinonic N.V., registered in Curaçao under registration number 152125, authorised to conduct online gaming activities under license no. OGL/2023/174/0082 issued by the Curaçao Gaming Control Board, valid through 2025.
Registered Address: Scharlooweg 39, Willemstad, Curaçao.
Website: casinonicz.com
Data Protection Contact: [email protected] (Data Protection Officer/Department)
General Inquiries: [email protected]

What Personal Data We Collect

OBSERVE: Identify all relevant data categories required for user account operation and regulatory compliance.
EXPAND: Include explicit and implicit data types, such as technical identifiers, usage analytics, and behavioral information.
REFLECT: Provide a transparent, categorised breakdown for user understanding and legal clarity.

Personal Data: Full name, date of birth, physical address, e-mail address, phone number, identification documents.
Account Data: Username, password, account preferences, communication history.
Technical Data: IP address, device type, browser information, operating system, access logs, session data.
Payment Information: Payment card details (processed securely via third parties), bank account information, transaction records, withdrawal and deposit history.
Behavioral and Usage Data: Betting history, wagering amounts, session times, user interactions, navigation pathways, referral information.
Cookies & Tracking Technologies: Unique identifiers, usage patterns, preferences (see "Cookies & Tracking Technologies" section for details).

Legal Basis for Processing

OBSERVE: Determine applicable lawful processing grounds under AU privacy laws and international gaming standards.
EXPAND: Connect user interactions to legal justifications (contract, law, consent, legitimate interest).
REFLECT: Structure explanation to ensure transparent legal accountability.

User Consent: We process personal data where you have provided explicit consent, such as for receiving marketing communications or accepting cookies on casinonicz.com.
Contractual Necessity: Processing is required to fulfil the agreement between you and casinonic, including account registration, access to games, payment processing, and customer support.
Legal Obligations: We process personal information to comply with applicable laws and regulations, including Know Your Customer (KYC), Anti-Money Laundering (AML), counter-terrorism financing, and mandatory reporting to relevant authorities in and outside Australia.
Legitimate Interests: Personal data may be processed to pursue legitimate business purposes, such as fraud detection and prevention, IT security, analytics, service improvement, and ensuring the integrity of gaming operations, provided these interests do not override your fundamental rights.

Regional Compliance Note: Where required by AU law, additional notice or consent will be obtained prior to processing sensitive personal information.

Purpose of Processing

OBSERVE: Identify all functions and operations necessitating data processing.
EXPAND: Cover both explicit (service provision) and implicit (risk management, technical) purposes.
REFLECT: Present clear, comprehensive bullet list for user transparency.

Service Provision: Registering user accounts, managing profiles, providing access to games, processing deposits and withdrawals.
Compliance: Conducting KYC, AML, and age verification checks as required by law.
Customer Support: Handling inquiries, complaints, and support tickets for users of casinonicz.com.
Personalisation & Experience Improvement: Customising the site interface and communications according to user preferences and behaviours.
Marketing & Promotions: Sending offers, newsletters, and information about casino events where legally permitted and with user consent.
Analytical Purposes: Analysing aggregated usage data to improve performance, user experience, and product offerings.
Fraud Detection & Security: Monitoring accounts and transactions to prevent unauthorised access, financial crime, or abuse of casinonic services.

Disclosure & Sharing

OBSERVE: Specify all lawful recipients and purposes for sharing personal data.
EXPAND: Distinguish between mandatory and optional disclosures, and contractual warranties for third parties.
REFLECT: Safeguard data subjects by listing protective provisions and consent mechanisms.

Payment Processors: Data may be disclosed to licensed payment service providers to facilitate deposits, withdrawals, and financial settlements.
Technical Service Providers: Contractors providing IT infrastructure, hosting, customer support, communications, analytics, and security may process data on casinonic's behalf with contractual confidentiality obligations.
Regulatory Authorities: Personal information may be disclosed to regulators (e.g. Curaçao Gaming Control Board), law enforcement, tax authorities, or other bodies as mandated by applicable Australian and international laws.
Affiliates and Business Partners: Disclosure may occur to affiliate partners and promotional networks with user consent, within the scope of regulated marketing activity.
Advertising Networks: Limited personal data may be shared with third-party ad networks for targeted marketing, only with explicit consent and full compliance with Australian privacy law.

Legal Obligation: All third-party disclosures are subject to appropriate data processing agreements, and your information will not be sold or shared for unrelated purposes.

International Transfers

OBSERVE: Identify countries or regions data may be processed or accessed from.
EXPAND: Specify transfer mechanisms and compliance with Australian data export provisions.
REFLECT: Articulate safeguards and inform users of their rights regarding cross-border transfers.

Regions: Data may be transferred to and processed in Curaçao (where casinonic is headquartered) and other jurisdictions where our service providers operate, which may include locations within and outside the European Economic Area.
Safeguards: For all international transfers, casinonic implements appropriate legal mechanisms such as standard contractual clauses, binding corporate rules, or equivalent certifications to ensure your data receives an adequate level of protection consistent with Australian privacy standards.
User Rights: Users are entitled to receive details of international transfer safeguards upon written request (contact: [email protected]).

Data Retention

OBSERVE: Articulate specific timeframes for holding different types of personal data.
EXPAND: Establish deletion criteria based on legal and regulatory requirements in AU and gaming industry standards.
REFLECT: Offer transparent retention schedule and user-triggered processes.

Personal Data Retention: Casinonic retains personal information (such as account data, identity verification records, and transaction history) for a period of up to 5 years following account closure or the end of the business relationship, in compliance with record-keeping and regulatory obligations.
Cookies and Analytical Data: Retained for up to 2 years unless otherwise deleted by the user or where consent is withdrawn.
Deletion Criteria: Data will be securely deleted or anonymised upon:
- User request (subject to overriding legal/regulatory obligations)
- Expiration of mandatory retention period
- Fulfillment of the original processing purpose

Legal Note: Casinonic may retain personal information for longer periods where required by law, in connection with on-going disputes, or upon direction from regulatory bodies.

Your Rights

OBSERVE: Enumerate all data subject rights granted by AU privacy law, aligning with best industry standards.
EXPAND: Clarify procedures, limits, and means of exercising each right.
REFLECT: Empower users while ensuring balanced notice of legal exceptions.

Access: You have the right to request access to the personal information held about you by casinonic, including the source, purposes, and recipients of such data.
Correction: You may request rectification of any incomplete, inaccurate, or outdated information we maintain about you.
Deletion ("Right to be Forgotten"): You have the right to request deletion of your personal data, except where casinonic must retain information to comply with legal obligations or defend against legal claims.
Restriction: You may request limitations on processing under certain circumstances, such as during the review of an objection or pending correction requests.
Objection: You have the right to object to specific uses of your data (including direct marketing) unless processing is required for legal or contractual reasons.
Data Portability: You may request a copy of your personal data in a commonly used, machine-readable format, for transfer to another provider where technically feasible.
Withdrawal of Consent: If processing is based on your consent, you may withdraw it at any time, without affecting prior lawful processing.
Exercising Rights: To exercise any of these rights, contact: [email protected].

Protective Clause: Casinonic reserves the right to verify your identity before processing requests and may limit or deny requests subject to overriding regulatory obligations.

Cookies & Tracking Technologies

OBSERVE: Catalog all cookies and similar technologies in use.
EXPAND: Explain the purpose and duration of each cookie type, and provide clear user management options.
REFLECT: Fulfill AU e-privacy compliance and offer actionable controls for users.

Session Cookies: Temporary cookies essential for website navigation and session integrity, deleted when the browser is closed.
Persistent Cookies: Stored on your device for longer periods to remember preferences and login statuses, typically for up to 2 years.
Third-Party Cookies: Set by service partners (such as analytics providers and advertising networks) for audience analysis, marketing, or personalisation, subject to user consent.
Cookie Purposes:
- Functional: Enable core functions of casinonicz.com, e.g., authentication and interface customisation.
- Analytics: Gather aggregated usage and behavioural data to optimise website and services.
- Advertising: Serve personalised ads and track marketing effectiveness, with consent.
User Management: Users may manage or disable cookies via browser settings, or set preferences in casinonicz.com's cookie control panel where available.

Legal Clause: Continued use of casinonicz.com signifies consent to the use of cookies per this Policy, except where cookies are strictly necessary for website operation.

Data Security

OBSERVE: Identify and disclose all key technical and organisational security methods.
EXPAND: Highlight both hardware/software and personnel-level safeguards as mandated by regulation.
REFLECT: Build user trust and fulfil legal obligation to protect data integrity, confidentiality, and availability.

Encryption & SSL: All personal and payment data transmitted via casinonicz.com is protected with Secure Socket Layer (SSL) encryption, ensuring confidentiality during transmission.
Data Segmentation & Access Control: User data is stored in secure, access-controlled environments, with segmented access for authorised personnel only.
Regular Audits & Testing: Security measures, processes, and IT infrastructure undergo regular independent testing, audits, and risk assessments, in alignment with industry standards.
Staff Training & Confidentiality: All staff with data access receive regular privacy and data protection training and are contractually bound by confidentiality obligations.
Incident Response: Casinonic has an incident response plan in place for prompt identification, notification, and remediation of any data breaches or unauthorised access, in compliance with AU law.

Legal Assurance: Despite application of robust safeguards, no online service is entirely immune to risks. In the unlikely event of a breach affecting your rights, casinonic will notify you and relevant authorities as required by law.

Complaints & Contacts

OBSERVE: Provide clear communication channels for privacy inquiries and complaints.
EXPAND: Detail complaint process and regulatory remedies.
REFLECT: Ensure prompt, transparent user redress and regulatory compliance.

Data Protection Contact: For data protection inquiries or to exercise your rights, contact our Data Protection Officer at [email protected].
General Contact: For general privacy questions: [email protected].
Complaint Procedure:
1. Submit your complaint or concern in writing to [email protected], providing detailed information and your contact details.
2. Casinonic aims to respond within 30 days. If your issue is unresolved, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) or other relevant supervisory authority.

Updates

OBSERVE: Notify users of policy change mechanisms and update cadence.
EXPAND: Clarify notification methods and encourage regular policy review.
REFLECT: Maintain transparency and compliance as legal or operational changes occur.

Policy Changes: Casinonic may update this Privacy Policy to reflect changes in law, operations, or technology. Revised versions will be published on casinonicz.com.
User Notification: Users will be notified of significant Privacy Policy changes via prominent notice on the website and, where material changes affect your rights, by e-mail (if available).
Latest Revision: This Privacy Policy was last updated on 1 January 2025.